With over 55 years of combined clinical experience, all of our therapists are equipped, fully qualified and registered with state regulatory bodies.

Feedback & Complaints

Why do we like feedback and complaints?

We welcome feedback to ensure the services you are receiving are meeting your needs and achieving your goals. We use all feedback, both positive and negative, as a learning experience that helps us find ways to improve how we work and the services we provide. We acknowledge the fundamental right of everyone who uses our services to question or comment on the quality of the services they receive.

What can I expect if I make a complaint?

We will respond to your complaint in a fair, timely and unbiased way. We will let you know that we have received your feedback within 3 working days. We will receive your feedback or complaint in good faith and you will not be disadvantaged in any way as a result of making a complaint. Depending on the type of feedback, we might be able to resolve it straight away, we may need to make some more enquiries, or if your feedback is something more complex we might take a bit longer to resolve it. We also have an appeals process if you are not satisfied with the resolution of your complaint.

How do I give feedback or make a complaint?

You can speak directly with the therapist/staff involved, or contact the office on 0429 115 211 and speak to a Manager. You can also ask a friend, carer, family member or someone else you trust to support you with your complaint and feedback.
You can provide a written feedback/complaint via email: ndis@onthegorehab.com.au
Via post – PO Box 89, Mount Helena WA 6082
Via our website enquiry form on the right hand side of the page.


If you don’t want to talk to us about your feedback, or if you are not happy with the action we have taken from your feedback, you can contact a number of organisations depending on your funding status:

NDIS Quality and Safegaurds Commission
Aged Care Quality and Safegaurds Commission
Health and Disability Services
Australian Health Practitioner Regulation Agency (AHPRA)


Feel free to contact us on 0429 115 211 or fill out the enquiry form below, and we will get back to you as soon as possible.